I’d like to share something that happened at work on Wednesday.

I was, as usual, working the phones and it was about forty-five minutes before we were closing. I answered the phone with my usual spiel and a woman spoke.

“This is Helga, the hospice nurse who stays with [coirker’s name] mother. Could you tell her that her mother has passed away?”

I was stunned – she didn’t ask to speak to my coirker, she just wanted to leave a message.

That’s just … wrong.

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